Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Educational Information: Current English proficiency level, learning goals, educational background
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Emails, phone calls, chat logs, and other communications with us
• Account Information: Username, password, profile preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: As described in our Cookie Policy

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Providing English language learning courses and services
• Creating and managing your account
• Processing payments and managing billing
• Providing customer support and responding to inquiries
• Personalizing your learning experience

2.2 Communication

• Sending course materials and educational content
• Newsletter subscription and marketing communications (with consent)
• Service updates and important announcements
• Responding to your questions and requests

2.3 Business Operations

• Improving our website and services
• Analyzing usage patterns and user preferences
• Conducting research and analytics
• Ensuring security and preventing fraud
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent (e.g., newsletter subscription)
• Contract Performance: To provide services you have requested
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligations: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Analytics and performance monitoring
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Storage and Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted storage of sensitive information
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on privacy and security practices

5.2 Data Location

Your personal information is primarily stored on servers located in Canada. When we use service providers outside Canada, we ensure appropriate safeguards are in place to protect your information.

5.3 Retention Period

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:

• Account Information: Until account deletion plus 1 year for legal purposes
• Course Records: 7 years for educational record-keeping
• Payment Information: As required for tax and accounting purposes
• Marketing Data: Until consent is withdrawn

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a readable format

6.2 Consent Management

• Withdraw consent for processing (where consent is the legal basis)
• Opt-out of marketing communications
• Update your communication preferences

6.3 Data Portability and Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Request transfer of your data to another service provider

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: (514) 845-1234
• Mail: Privacy Officer, CableCerne, 1250 René-Lévesque Blvd West, Suite 2200, Montreal, QC H3B 4W8

We will respond to your request within 30 days of receipt.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertising (with consent)

8. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

8.1 Third-Party Services We Use

• Google Analytics: Website performance analysis
• Payment Processors: Secure payment processing
• Email Marketing Platform: Newsletter and communication services
• Social Media Platforms: Social sharing and engagement

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are under 18 and wish to use our services, please ensure you have parental consent and supervision.

10. International Data Transfers

While we primarily store data in Canada, some of our service providers may be located outside Canada. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place, including:

• Contractual protections requiring adequate privacy standards
• Transfer to countries with adequate privacy protection
• Your explicit consent for the transfer

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you via email or website notice for significant changes
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Privacy Commissioner

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Phone: 1-800-282-1376
Email: [email protected]

13. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.