Last updated: December 15, 2024
Welcome to CableCerne ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at cablecerne.com and our English language learning services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
By creating an account, making a purchase, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated by reference.
You must be at least 18 years old to use our services independently. If you are under 18, you may use our services only with the involvement and consent of a parent or guardian.
We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or website notice. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
CableCerne provides English language learning services including:
We strive to maintain continuous service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
All course materials, curricula, and educational content are proprietary to CableCerne and are protected by copyright and other intellectual property laws.
To access certain features of our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
You may delete your account at any time. We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.
Course fees are clearly displayed on our website and must be paid in full before accessing course materials or attending classes, unless alternative payment arrangements have been made.
We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payments are processed securely through third-party payment processors.
We reserve the right to modify our pricing at any time. Price changes will not affect courses you have already purchased but may apply to future purchases.
All prices are inclusive of applicable Canadian taxes (GST/HST/PST) unless otherwise stated. You are responsible for any additional taxes that may apply based on your location.
You may cancel your enrollment in accordance with the following terms:
Refunds may be considered for emergency circumstances (serious illness, family emergency, etc.) on a case-by-case basis with appropriate documentation.
If we cancel or significantly modify a course, you will receive a full refund or be offered an equivalent alternative course.
Approved refunds will be processed within 7-10 business days to the original payment method.
You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:
In both online and in-person classes, students must:
Regular attendance is essential for language learning success. Students are expected to attend at least 80% of scheduled classes to receive certification.
All content on our website and in our courses, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is owned by CableCerne and is protected by Canadian and international copyright laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our course materials solely for your personal educational purposes. You may not:
By submitting content to our platform (assignments, forum posts, etc.), you grant us a non-exclusive license to use, modify, and display such content for educational and promotional purposes.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
We maintain educational records in accordance with Canadian privacy laws and educational standards. These records may include attendance, grades, assessments, and progress reports.
By providing your contact information, you consent to receive communications from us regarding your courses, account, and relevant educational opportunities.
Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific learning outcomes or language proficiency improvements.
While we strive to provide high-quality education, individual learning outcomes depend on various factors including student effort, attendance, and aptitude. We cannot guarantee specific test scores or proficiency levels.
To the maximum extent permitted by law, CableCerne shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Our total liability to you for all claims arising from or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.
Our services may integrate with or link to third-party websites, applications, or services. We are not responsible for the content, privacy practices, or terms of service of these third parties.
Payment processing is handled by third-party providers. Your payment information is subject to their terms of service and privacy policies.
We may recommend external learning resources or tools. Use of these resources is at your own discretion and subject to their respective terms.
We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:
In such cases, we will make reasonable efforts to notify affected students and provide alternative arrangements when possible.
These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Quebec, Canada.
Before initiating formal proceedings, we encourage you to contact us directly to resolve any disputes informally.
If informal resolution is unsuccessful, disputes may be resolved through mediation in accordance with the rules of the Canadian Arbitration Association.
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.
If any provision of these Terms is found to be unenforceable or invalid, the remainder of these Terms will remain in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and CableCerne regarding the use of our services and supersede all prior agreements and understandings.
If you have any questions about these Terms of Service, please contact us:
1250 René-Lévesque Blvd West, Suite 2200
Montreal, Quebec H3B 4W8
Canada
Email: [email protected]
Phone: (514) 845-1234
Fax: (514) 845-1235
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please discontinue use of our services immediately.
Effective Date: These Terms of Service are effective as of December 15, 2024.